If you think about the tone of my story, some of the main themes were time pressure, worry, risk-taking, embarrassment, and recovery from embarrassment. For me at least, this is what real life user experience design is like. It’s nothing like the vision we normally portray outwardly to graduates and newcomers to the field.
There’s no pristine CSI laboratory stuff going on here – and we didn’t magically innovate using multi-coloured post-it notes and impressively well drawn sketches. We simply had the stamina to keep going through that cycle of making mistakes, analysing them and trying again.
[From Print to iPad: Designing a Reading Experience (via paperbits)