The model we’re moving toward, though, is premised on the idea that computers shouldn’t require routine tech support. Again, look back at game consoles: an Xbox 360 or Playstation 3 is a fully programmable computer with networking capability, offline storage, removable media, the whole shebang, yet all of that is invisible to the user. What file system does a Playstation use and what directories does it put your downloaded games in? The correct answer is: “Who gives a shit?”
And if what you do with a computer is spreadsheets and flow charts and word processing documents and slide presentations, web browsing and media watching and game playing, even recording music and editing photographs and writing text adventures, there’s an excellent case to be made that you should not have to give a shit about any of that, either. But right now—no matter what platform you’re using—you kinda do.
Which is what I’ve been ranting about for a few years and several posts in here. The whole post is really interesting.