Google+ solves Google’s big problems, at least in theory. It delivers a social network—arguably better constructed Facebook—that lets it understand the connections between people. It also lets Google tap into a stream of real-time data, and build a search system around that without having to worry that it will ever be left at the altar. And it does so much more, too! It has real time photos, like Instagram. It has a video chat service, like Skype. It lets you see which businesses your friends recommend, like Yelp. It’s a one size fits all solution, and what’s more it’s on the open Web. Perfect!
One problem: People don’t really want to use it. They’re already entrenched in other stuff. Many of Google’s recent actions can be explained by understanding that dilemma. Google wants to know things about you that you aren’t already telling it so you will continue asking it questions and it can continue serving ads against the questions you ask it. So, it feels like it has to herd people into using Google+ whether they want to go there or not.
This explains why Google has been driving privacy advocates crazy and polluting its search results. It explains why now, on the Google homepage, there’s a big ugly black bar across the top that reminds you of all its properties. It explains the glaring red box with the meaningless numbers that so desperately begs you to come see what’s happening in its anti-social network. It explains why Google is being a bully. It explains why Google broke search: Because to remain relevant it has to give real-world answers.
Google has to get you under its tent, and break down all the silos between its individual products once you’re there. It needs you to reveal your location, your friends, your history, your desires, your finances; nothing short of your essence. And it needs to combine all that knowledge together. That’s Search Plus Your World. “Your World” is not just your friends, or your location. It’s your everything. The breadth of information Google wants to collect and collate is the stuff of goosebumps.
Google would like to be the next great thing, the bridge into the future, but instead they are failing to deliver breakthrough technology, despite all their edvantages and huge cash reserves. And realizing it, they have become so desperate, and cavalier about a world dominated by user experience that they will wind up chasing us away.